Being Resilient Conversations: Digital transformation has helped LBG remain resilient during crisis

Ajay Vij, SVP & Industry Head – Financial Services, Infosys, engages in a candid discussion with Martin Fleming, Mortgage Transformation Director at Lloyds Banking Group on the challenges and silver lining of the current crisis. Martin reveals though it is too early to predict anything with certainty yet certain trends are emerging - purchase market isn’t going strong, branch-based business is facing challenges, intermediaries are struggling but the re-mortgage market has remained strong thanks to the lowered interest rates. He also explains how for the bank being resilient operationally in the current situation was only a matter of doing it at scale. Martin emphasizes that success this year would be measured by how we help our customers and employees through this crisis. Watch the video to learn more about this insightful conversation.