Generative AI: Iron Man Armor for Public Services

Leaders from Infosys Public Services share how AI is transforming government operations. Kannan Rajagopal, Head of DMV and Transportation Practice, highlights AI’s role in improving customer service with chatbots, leveraging predictive modeling for driver analytics, and automating data processes to reduce errors. Rick Brady, Health & Human Services expert, discusses AI’s enhancements to robotic process automation, smarter chatbots, and tools like ChatGPT for simplifying complex policy documents. Sandesh Shetty, Head of the Quasi Division, emphasizes AI as a tool to empower employees, supported by state-led AI sandboxes. Stephanie Puryear, Principal, highlights generative AI’s impact on improving user support and detecting fraud.