M1 partners with Infosys to drive hyper-personalization in its digital-native telco journey

This video features insights from key executives at M1 Limited:
• Manjot Singh Mann (Chief Executive Officer)
• Mustafa Kapasi (Chief Operating Officer)
• Marko Cetkovic (Chief Digital Officer)
They discuss M1's digital transformation journey, the challenges faced in a competitive market, and how the partnership with Infosys helped overcome these obstacles. M1's goal was to differentiate itself through a cloud-native platform and data-driven approach. The transformation involved migrating to new technologies, redesigning processes, and rethinking customer interactions.
By partnering with Infosys, M1 was able to successfully implement these changes and leverage its data assets for innovation and personalized customer experiences.
Watch the video to learn more about this transformation and partnership.