One NZ’s Journey to AI-Enabled Telecom

At MWC 2025, Samad Masood, Content Strategy Lead at Infosys Knowledge Institute, speaks with Kieran Byrne, Chief Technology Officer at One NZ, about the transformative impact of AI and automation in telecom.
They discuss how One NZ is integrating AI across customer service, back-office operations, and network management, and the challenges of building a cross-business AI architecture. Kieran shares insights on the rapid pace of AI adoption, the shift toward hybrid human-AI operating models, and the role of partners like Infosys in orchestrating AI strategies.
Watch their conversation to discover how One NZ is leveraging AI to drive innovation and reshape the telecom industry.