Electricity North West ushers strategic transformation with Infosys and Microsoft Dynamics CRM

Paul Geddes, Chief Information Officer, Electricity North West, and Stephanie Trubshaw, Head of Customer Experience at Electricity North West, talk about how Infosys and Microsoft Dynamics solutions helped their organization address customer relationship management (CRM) requirements. This strategic partnership enabled the British electricity distribution network operator to transform their customer care center and engage better with their customers.