Ericsson’s AI-enabled IBP transformation: Building the intelligent supply chain of the future

In this video of the Infosys Knowledge Institute, leaders from Ericsson, and Infosys explore how Ericsson is reinventing global supply chain planning through an AI-enabled Integrated Business Planning (IBP) program. With operations spanning multiple markets and complex product lifecycles, Ericsson is shifting from fragmented, spreadsheet-driven processes to a unified digital planning platform.The conversation highlights how SAP IBP, combined with Infosys expertise and Ericsson’s own AI capabilities, is transforming forecasting, inventory optimization, and decision making. Leaders discuss the introduction of machine-learning-based forecasting, early successes from Go-Live 1, and the integration of AI chatbots and self-help tools to modernize user adoption. This dialogue captures the lessons, vision, and technology foundation behind Ericsson’s journey toward a fully integrated, AI-first supply chain.
Insights:
• For Ericsson, IBP unifies demand, supply, inventory, and S&OP into one platform, replacing siloed processes.
• AI and machine learning are embedded across forecasting, inventory optimization, and user enablement.
• Combining in-house models with SAP IBP algorithms boosts forecast accuracy and decision quality.
• A collaborative, multi-partner approach accelerates transformation and establishes a resilient, future-ready supply chain.
One liner:
Ericsson’s IBP transformation — powered by AI, SAP, and Infosys — unifies global planning and accelerates intelligent, resilient decision-making across the supply chain.