Infosys’ Cognitive Email Workbench for AI based Assisted Automation of responding to Email queries

Infosys’ Cognitive Email Workbench solution combines intelligence from NLP based AI with Actions using Robotic Process Automation (RPA) platform to automate the steps required for fulfilment of email-based queries and service requests. It enables assisted and unassisted automation of email responses to customer, vendor queries in various business processes like order management, accounts payable delivering faster, accurate & personalized email responses.