Episode 13: Reimagining Healthcare at Scale – Dilip Kadambi & Linus Tham, IHH Healthcare

In this episode of PaceSetters, Venky Ananth sits down with Dilip Kadambi, Group CFO, and Linus Tham, Group CIO of IHH Healthcare—one of the world's largest healthcare providers, spanning nearly 90 hospitals across ten countries—for a candid conversation on building a unified, patient-first organization at global scale. Anchored by IHH's guiding aspiration of "care for good," they explore how the group has grown through acquisition, why clinical excellence and trust drive sustainable growth, and what it takes to put the patient at the center of every decision, including technology.

The discussion explores why healthcare still carries friction that other industries have eliminated, and how IHH is rethinking entire business processes rather than deploying technology for its own sake. From their integrated tech, data, and AI roadmap to real-world AI use cases like nurse rostering and bill estimation, the conversation unpacks how to scale innovation across countries on common platforms—and why the right partnerships are essential to transformation no organization can deliver alone.