Infosys Knowledge Institute May 2025 Newsletter

Watch the highlights of the Infosys Knowledge Institute’s latest work in our May 2025 newsletter.
• iD Mobile doubled its UK customer base in just three years by focusing on value, quality, and customer experience. It's now investing in 5G, scalable tech, and AI-powered innovation.

• SAP Emarsys empowers marketers to compete with every great customer experience—making real-time data actionable, scaling personalization with AI, and exploring agentic AI.

• Waste Management (WM) is leveraging AI to optimize routes, analyze emissions, and reduce recycling contamination—unlocking sustainability insights with structured and unstructured data.

• Sophia the Robot joins Infosys Foundation’s CrossRoads 2025 to explore the emotional side of AI, her role as a UN innovation ambassador, and why empathy is crucial in an AI-driven world.