Built for What's Next: How Sentara is Transforming Healthcare with Infosys

In this conversation, Jamisson Fowler, Chief Digital Officer at Sentara Healthcare, shares how the 135-year-old integrated delivery network — spanning both payer and provider operations — is reimagining care for patients, members, and clinicians through AI. From deploying Sentara GPT as a one-stop intelligent assistant for employees, to rolling out a consumer-facing large language model that helps members schedule care, understand bills, and navigate their health journey, Sentara is putting AI to work where it matters most.

The organization is also automating prior authorizations and using ambient listening to ease the administrative burden on clinicians. The partnership with Infosys enables Sentara to deploy AI at the scale, speed, and thoughtfulness that the future of healthcare demands.